Our products are packed at the source, and are either vacuum packed, MAP packed, Flash Frozen or Individually Quick Frozen (IQF) in order to guarantee freshness.

Please check the contents of your order upon delivery. If there is any issue with our products or services after delivery, please contact us within 24 hours. Returns If the wrong product is delivered, please keep it at an appropriate temperature pending collection. For example, please keep frozen items in the freezer and chilled items in the fridge. In the case of extreme temperature differences between the delivered product and the product returned, we will be unable to accept the return. If the fault lies with us, returns will be free of charge. Refunds Refunds will be processed on a case by case basis. Do note that for wrongly ordered items, no refunds can be processed once the product has been sent out for delivery. If you would like to request for a return of product, a delivery fee of HKD$100 will be charged.

Credit Cards Visa, Mastercard, Amex, Discover, Unionpay, Diners Club, JCB Bank Transfer HSBC HKD savings A/C : 808 615009 838 PayMe More options will be available in the future

Delivery Fee There is no minimum spend! Delivery is free for orders over $1000, and for orders below that, a $150 delivery fee will be charged.

Delivery Schedule Tuesday: Hong Kong Island [Last order - Monday 10am] Wednesday: New Territories & Kowloon Bay (Excluding DB, Lantau & Other Islands) [Last Order - Monday 10am] Saturday HK Island, New Territories & Kowloon Bay (Excluding DB, Lantau & Other Islands) [Last Order - Friday 10am] Weather Delays If the H.K. Observatory issues a Typhoon No.8 or Black Rain warning, all delivery services will be stopped and will resume when the warning is reduced. This means that your delivery might be delayed till the next day, depending on the time of the warning. Special Request If you would like to request delivery on a different day, please get in touch with us and we will try to accommodate you.

You can pickup your order from our store in Shatin by appointment only. Address: Unit 1118 & 1119, 11/F, New Commerce Centre, 19 On Sum St, Shatin. Tel. 2762 7798

Due to our driver's busy schedule, we are neither able to specify the exact time he will arrive, nor allocate long waiting times at your address. We will try our best to allocate a timeslot on the evening before delivery. We would greatly appreciate if you could arrange for someone to be there to receive the delivery. Alternatively, we are able to leave the order at your doorstep. However, this is not advisable as the goods are perishable and we will not be held liable for the condition of the goods when you receive it.

We deliver in our temperature controlled vehicle to your nominated address, with each customer’s order in a separate cooler bag. You can keep this cooler bag for $100 or borrow it until your next order, in which case we’ll take a $100 deposit and reimburse you when you return it.

Our meat is premium grade from New Zealand, 100% grass fed lamb and angus beef.

We sell fresh New Zealand beef and lamb mince made from 100% grass-fed meat, with zero use of supplements. Crops are non-GM. The lamb, as with the Angus beef range, is farmed by a Maori farming co-operative consortium before being processed at their own abattoir and vacuum packed and sealed at source in New Zealand before being air freighted chilled to arrive in Hong Kong. All our meat products can be traced back to each individual herd and pasture. The beef mince is from the topside, so all muscle meat, and the lamb mince is from the leg. The emphasis is therefore on high quality without including any trimmings. It arrives fresh and has never been previously frozen so you may freeze it on arrival to defrost safely at a later date.

Our salmon is farmed, but is the only farmed species in the world to gain the green/”best choice” rating from Seafood Watch. To learn about the criteria for these awards, you can visit the Monterey Bay Aquarium website. The salmon eggs are nurtured in the clear waters flowing through Takaka off the coast of NZ. With an average of 14,000 litres of fresh water bubbling to the surface, these waters have been verified as some of the cleanest in the world. The smolt are transferred to the sheltered (isolated from disease) deep water bays of the Marlborough Sands to mature in fast flowing waters, thus emulating the lifecycle of wild king salmon. Since king salmon are not native to NZ, there are no wild salmon in the area which means the NZ King ora salmon can be raised without any impact on wild stock. The fish feed is based on the nutritional requirements of wild salmon with 10% fishmeal sourced from sustainable, pelagic species, which is also World Wildlife Fund approved for use of marine resources in aquaculture feed. It’s certified GMO and BSE free with all ingredients fully traceable. Each formulation suits the particular life stage of the salmon as it requires less protein and more oil as it gets older. The seafarm pens run a ratio of 90% water space to 2% salmon with staff on duty 24/7. Harvesting techniques are humane to ensure it’s quick, effective and stress-free for the salmon. The salmon is then taken to a processing facility where it’s washed, graded and prepared for a 10 day shelf life. They are then air-freighted, chilled to our chilled warehouse in HK. In terms of appearance, the fillets are generous versus other species with bright orange flesh and marbled fat lines. Re nutrition it has the highest natural oil content of all the species (27g fat/100g), omega 3 fatty acids essential for brain and eye development in children, heart health and more, and also means overcooking is less likely, as it does not dry out easily.